Pick up and Drop of Protocols for COVID-19 Social Distancing

Check In for Your Appointment

PLEASE READ CAREFULLY! 

  1. If you have travelled recently or if you or a family member have been ill or running a fever, please let us know immediately!
  2. We will be doing all drop off and pick up procedures curbside. Please come to our back parking area on Oak Ave. Call (760)889-2276 when you arrive and we will meet you outside. Please wear a mask, do not come inside, and please keep your distance from other clients.
  3. We are unable to accommodate late arrivals. Please allow time for your pet to relieve themselves prior to their appointment.
  4. Please bring your dog with minimal leash and collar. No harnesses, shirts, sweaters or other clothing. We will put our slip leash on your dog and ask you to remove your own collar.
  5. Please text any instructions or requests so that we can keep drop off quick and low contact.
  6. Please note: we will be unable to do dematting or long hand scissored haircuts at this time as we try to accommodate all the dogs in need of our services. All matting will need to be clipped down.
  7. As always, we will text you 30 minutes before your pet is ready for pickup. To avoid a daycare fee, please plan to pick up your pet within 30 minutes of their grooming’s completion.
  8. All payments will be taken by invoice. Please text us (760) 889-2276 your email address for invoicing. Payments must be completed by pickup time.
  9. Please contact us at (760)889-2276 if you need to reschedule or if you have any questions.