No-Call No-Shows seriously hurt our small family business. 

New Customers or repeat offenders may be asked to leave a $50 deposit.

Should you need to cancel, as long as it is within 24 hours before your appointment, the deposit will be refunded or if you'd like we can credit towards a future grooming appointment. We always text the day before to confirm.

Should you no show or cancel last minute, the deposit will not be refunded OR credited toward future appointments.

We may refuse future services or require your next appointment to be paid in full in order to book your next appointment.

Please feel free to contact us with any questions regarding our cancellation policies.

New Customers, Please Read!

Before your first visit to Salty Dog, be sure to read over our rules that may differ from other salons you have visited. These may seem strict but these rules are to protect all pets in our care.
  • All pets must be leashed or carried in the lobby. Please do not remove your pet's leash, harness, or collar!
  • We do not have enough space to accept early drop offs without prior accommodation. If you happen to arrive early, there is a dog walking trail behind the salon, complete with poop bags!
  • We DO NOT accept pets who are under heavy sedation, infested with parasites (fleas, ticks, tapeworm), or pets who have had severe diarrhea in the past 24 hours. Present flea or tick infestations MUST BE TREATED with an oral flea medication at least 12 hours prior to your appointment.  Should we find parasites on your pet, there will be an additional charge of $25-50 per pet added to your ticket. Baths are NOT an alternative to prescribed flea preventative!
  • If you have a nervous or anxious pet and would like to give something to help them mellow out, we offer natural, hemp-based anti-anxiety drops at the salon or you are welcome to use another natural anxiety reliever of your choice for your pet prior to the appointment, but please inform your groomer. We do not accept pets under chemical restraint such as acepromazine. If your pet is prescribed a sedative for grooming, you MUST let us know and provide your prescribing veterinarians contact info.
  • If you are 15 or more minutes late for your appointment, we may have to cancel/reschedule your appointment and cancellation fees will apply!
  • We will TEXT OR CALL YOU before your pet's grooming is complete! Should you arrive early and distract your pet, we reserve the right to end the grooming session, at full cost, even if your pets grooming isn't completed! If you arrive and see your pet is still being finished, enter quietly and have a seat in the lobby. For your pet's safety, DO NOT talk to or excite your fur baby until they are off of the grooming table!
  • Don't be afraid to ask us any questions you may have!

What Makes Us Different

When you come into Salty Dog, you will notice right away that we aren't like other salons. We keep a quiet, mellow atmosphere that promotes calm and positive behaviors; even from pets who generally don't enjoy grooming. How do we manage this? We work one-on-one on each pet, and don't keep dogs waiting in cages. Each stylist only works on one family's pets at a time. When you make an appointment with us, you are booking a solid 45-180 minutes, or more, of our undivided attention with your pets. Because of this, we ask that you please be on time to your appointments, and we discourage early arrivals as you may distract the pets who are already in our care. We will always text you 20-30 minutes before your pet's grooming is finished, and we ask that you come to pick up within 20 minutes of completion. If you are going to be late to your appointment, please let us know as far in advance as possible so we may make arrangements.

  If you are going to be more than 15 minutes late, we may have to reschedule your appointment in order to accommodate the rest of our day's appointments, and a last minute cancellation fee of 25$ may apply.

Since we only groom a small number of pets each day, last minute cancellations and no-shows truly do effect us and our scheduling. We send confirmation texts the day before your appointment, to avoid a cancellation fee, please give us at least 24 hours notice if you are unable to make it to your appointment. Repeating offenders of no-call/no-shows or last minute cancellations may be required to keep a credit card on file and leave deposits for any future appointments. We understand that things happen but we do ask that you please respect our time.

You and your pet's time is very valuable to us. We do not answer phone calls during appointments, please be respectful of this by leaving a voicemail or sending us a text message rather than calling repeatedly. If your pet is currently in our care and you need immediate assistance, please send a text message and we will return your call as soon as possible. 

You may think this sounds crazy, but we are crazy about pets and it is imperative to us that each experience is as positive as possible. If you have any questions, concerns, or comments please do not hesitate to call, text, or email us.